Shipping Policy – Puffglownie
Effective Date: February 17, 2025
At Puffglownie, we strive to provide fast, reliable, and secure shipping to ensure you receive your order in perfect condition. Please read our Shipping Policy for details on delivery times, shipping costs, and other important information.
1. Shipping Destinations
✔ United States: We ship to all U.S. states, including Alaska and Hawaii.
✔ International Shipping: We offer worldwide shipping to select countries.
⚠ Note: Some countries may have restrictions due to customs regulations or courier limitations.
2. Processing Time
✔ Order Processing: Orders are processed within 1-3 business days (excluding weekends & holidays).
✔ Peak Season Delays: Processing times may be slightly longer during holiday seasons or sales events.
3. Shipping Methods & Estimated Delivery Time
| Shipping Option | Delivery Time | Cost |
|---|---|---|
| Standard Shipping (U.S.) | 5-7 business days | Free on orders over $100 / Flat rate on orders below $100 |
| Express Shipping (U.S.) | 2-3 business days | Additional fee applies |
| Standard International Shipping | 10-20 business days | Cost varies by country |
| Express International Shipping | 5-10 business days | Cost varies by country |
⚠ International orders may experience delays due to customs processing.
4. Shipping Costs
✔ Free Shipping: Available for U.S. orders over $100.
✔ Flat-Rate Shipping: A fixed fee applies for U.S. orders under $100.
✔ International Shipping Fees: Varies by location and will be calculated at checkout.
⚠ Import Duties & Taxes: International customers are responsible for any applicable customs duties or taxes.
5. Order Tracking
✔ Once your order is shipped, you will receive an email confirmation with a tracking number.
✔ You can track your order via our website or the courier’s tracking portal.
⚠ If your tracking number is not updating, please allow up to 48 hours for updates.
6. Lost, Delayed, or Damaged Shipments
✔ Lost Packages: If your package is lost in transit, please contact us and we will assist with filing a claim.
✔ Delayed Shipments: Shipping times may be affected by weather, holidays, or carrier issues.
✔ Damaged Packages: If your order arrives damaged, contact us within 48 hours with photos of the damage.
7. Order Changes & Address Corrections
✔ Address Changes: If you need to update your shipping address, please contact us within 24 hours after placing your order.
✔ Undeliverable Packages: If an order is returned due to an incorrect address, the customer is responsible for additional shipping fees to resend the package.
8. Contact Us
For shipping-related inquiries, please reach out to our support team:
📍 Address: 1720 Linda Ave, Odessa, Texas (TX)
📞 Phone: (432) 332-9564
📧 Email: info@puffglownie.com
🌐 Website: https://puffglownie.com
✨ Thank you for shopping at Puffglownie – Where Luxury Meets Convenience! ✨